Return Policy

PHYSICAL GOODS (APPAREL, CDs, ACCESSORIES)

We have a 30-day return policy for all physical goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@softspokenmusic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@softspokenmusic.com.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

DIGITAL GOODS (MUSIC DOWNLOADS, SOFTWARE)

Due to the nature of non-tangible digital goods, it is not possible to "return a product". We therefore DO NOT offer refunds or exchange after purchase.

Promotional offers are valid for a limited time only. All promotional, discounted, and pre-order sales are final. Offers are not retroactive and apply only to the products specified. Softspoken, LLC reserves the right to stop any offers at any time.

If you are having any issue with our product(s), a file, installation, or getting the most out of order, or have any other questions, please contact support via email at info@softspokenmusic.com and we shall do our upmost to resolve the case.

If we are unable to solve your issue and there is no possible way for you to utilize our software, we may issue a partial refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality.